1. 30-day return request
You may request a return within 30 calendar days after delivery. Unless the item is defective or incorrect, it should be unused, unopened and returned in its original packaging.
- Email support@brillyx5.com with your order number and reason.
- Do not send a parcel without return authorization.
- Return shipping is paid by the customer for preference-based returns, except where local law requires otherwise.
2. Damaged, defective or incorrect orders
Contact us promptly with photos of the shipping label, packaging and product. Once verified, we will arrange replacement, refund or another remedy required by applicable law, including reasonable return costs.
3. Refund timing
Approved refunds are sent to the original payment method after review and, when required, receipt of the returned item. Bank posting times vary. Original shipping is normally non-refundable on preference-based returns unless required by law.
4. Cancellations and delivery issues
Contact us immediately if you need to cancel. Once dispatched, the order may need to follow the return process. Incorrect addresses, refused delivery or unclaimed parcels may have shipping costs deducted where permitted by law.
5. Mandatory consumer rights
Nothing in this policy limits rights that cannot legally be waived in your country or state. Contact support@brillyx5.com for assistance.